Frequently Asked Questions (FAQ) – Everything You Need to Know

Frequently Asked Questions (FAQ)

1. How can I create an account?
Click on “Register” or “Create Account” on our website. Enter your contact details and a valid email address. You will receive a confirmation email to complete your registration.

2. How can I log in to my account?
Click on “Log In” and enter your email address and password. If you forgot your password, use the “Forgot Password” function to request a new one.

3. How can I track my order?
After your order has been shipped, you will receive a confirmation email with a tracking number. You can track your delivery using the link provided in the email.

4. How can I cancel or change my order?
Changes or cancellations are possible within 24 hours of purchase, provided the order has not yet been shipped. Please contact our customer service at info@wikingar.de or by phone.

5. What payment options are available?
We offer:

• PayPal Checkout
  Secure and convenient payments via PayPal, direct debit, installment purchase, or invoice – even without a PayPal account.
• Credit Card
  We accept Visa, Mastercard, and American Express. Your data is transmitted securely.
• Apple Pay
  Fast and easy payment using your Apple device and stored payment method.
• Google Pay
  Safe and convenient payment using your smartphone.
• Bank Transfer (Prepayment)
  Transfer the amount in advance, and we will process your order after the payment is received.

6. Which shipping service do you use?
Your order will be reliably delivered by DHL, Deutsche Post, or GLS.

7. How long does delivery take?

• Germany: 1 - 3 business days
• International: Delivery times vary depending on the destination.

8. Can I specify an alternative delivery address?
Yes, you can choose an alternative address, such as your workplace or a friend’s or relative’s address.

9. Can I shop directly in person?
No, our products are only available through our online shop.

10. Are you active on social networks?
Yes, follow us on Facebook, Twitter, and Instagram for updates and special offers.

11. Do you participate in markets?
We announce our participation in markets on our website and social networks in advance.

12. Do you have a blog?
Yes, our blog is called Wikingar Blog and is an integral part of our shop. You can find it via the links in the header and footer of our website.

13. Do you sell products that are not listed in your online shop?
No, all the products we sell are available in our online shop.

14. Are your drinking horns made of real horn?
Yes, our drinking horns are made from genuine horn and are handcrafted.

15. How can I return items?
Unused items can be returned or exchanged within 14 days. You can find more details about returns and your right of withdrawal here.

16. Where should I send a return or exchange?
Returns or exchanges must be sent to the billing address. Please include a note with the following information:

• Invoice number
• Whether the return is for a refund or an exchange

Please note that we do not provide return labels, and the return shipping costs must be covered by the customer unless:

• We made an error (e.g., incorrect or incomplete item), or
• It is a legally required return.

17. Is your shop available in other languages?
Yes, you can switch the language to English in the menu at the top of the page.

18. How can I contact customer service?

• Phone: +49 (0) 176-62547630
• Email: info@wikingar.de

We are happy to assist you!